Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? This advertisement is for a role with Gulf Binance. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Thai, applicants need to speak both languages. Responsibilities
Handle high volume live chat and other online tools
Provide accurate, valid and comprehensive information
Follow communication procedures, guidelines, and policies
Support other business units with customer liaison, accurately document customer requests
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Go the extra mile to engage customers
Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
Handle customer enquiries, advice and suggestions via chat or online tools
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
Handle customer complaints, any special cases or ad hoc tasks
Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
Provide feedback and coaching to team members to improve their performance.
Requirements
Bachelor degree or above
Proficient in English and Thai with clear and logical communication in the language
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
Quality assurance in a contact centre environment experience is a plus
High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
Ability to work under pressure, strong communication skills and exceed beyond expectation
Passionate for customer service industry and can accept to work under different work shifts, including night shift
Positive about the crypto industry.
Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
$67,500 — $107,500/year
