Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)
We recognize the value that our Customer Service team brings to the company, and this full-time Customer Service Specialist position directly impacts the satisfaction of our customers. Some of the responsibilities of the Customer Service Specialist role include reviewing orders and ensuring accuracy, responding to customer queries in a timely and accurate way via phone, and/or email, resolving issues via appropriate channels, and maintaining knowledge of our sauna products and services.
About You
- You have excellent customer service skills, with previous experience
- You have the ability to prioritize tasks, with excellent time management skills
- You must have excellent spoken and written English
- You must be highly organized and have a good memory (this is essential)
- You have great computer skills (primarily Shopify, MS Office, and Gorgias/Zendesk)
- High-speed, stable internet is essential
- You can work in US time zones (9-5 Mountain time)
- You have experience in a small company (<30 people)
- A welcome bonus is an interest in saunas and wellness
Your Responsibilities
- Review new orders in Shopify, capture payments, and reach out to customers with shipping information. (Estimated shipping dates, how delivery will look like, ask if they have any questions or need any help offloading the sauna, etc.)
- Receive phone calls and return any voicemails from customers.
- Take orders over the phone.
- Send quotes and invoices to potential customers interested in buying a sauna.
- Review any open Gorgias tickets and address as many new tickets as possible.
- Handle fast-paced short live chats/texts.
- Communicate with colleagues, freight companies, and suppliers about emerging issues or problems. (Making sure the customer’s sauna is shipped safely and quickly.)
- Keeping customers constantly updated throughout the ordering and shipping process. (Providing updates, or if they haven’t ordered yet, reaching out to see if they need any help.)
- Ensuring total customer satisfaction and ticket resolution.
Benefits
- Starting salary of $5/hr + 1% sales commission. (averaging $8-12+/hr)
- A caring small business culture with a professional fully remote work environment.
- PTO and holidays.
- 13th month salary.
- Referral program.
- Cash bonuses and a monthly Friday off for excellent performance.
- Birthday gifts and bonuses.
Steps to Apply
- Send your resume.
- Send an introduction letter free of spelling and grammar errors.
- Send a photo of your workstation and an internet speed test.
- Send 3 professional references.
- Send a brief voice message on your previous experience, your goals, and why you want this role. Use https://vocaroo.com.
- Finally, fill out this short form.
Thanks for your interest and good luck! We look forward to hearing from you.
To apply for this job, please email your details to christoffer@selectsaunas.com
