We’re Looking For A: Customer Service Representative
Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming)
Call Center Hours of Operation: All shifts include at least one weekend day
7:00AM-6:00PM MST Monday-Friday
7:00AM-5:00PM MST Saturday/Sunday
Training Schedule: Paid Virtual training (4-5 weeks)
- 8:00 AM to 4:30 PM MST Monday-Friday
The Golden Difference. How are we different from other companies?
Medical, Dental, and Vision insurance for no cost on employee-only plans
Employee Stock Ownership Plan
401k retirement contribution
Paid vacation, paid sick time, paid holidays, and floating holidays
What You’ll Be Doing:
Handle various accounts simultaneously
Research and reconcile problems concerning charges and payments
Correct/update customer information as appropriate
Document accounts with actions taken/customer requests
Work with customers to increase membership retention, sales, and overall brand loyalty
Place orders for customers as requested
Track shipments
Meet standard call center performance metrics
Perform other Duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick ALL of these boxes.):
Maintain strictest confidentiality and discretion regarding customer information
Demonstrate critical thinking and problem solving skills
Adapt in a fast paced environment.
Initiative to work independently
Excellent attendance is required
Flexibility to work additional hours as may be required
Strong organizational and leadership skills
Strong attention to details
Strong customer service orientation
Strong understanding of phone etiquette
Must be able to effectively cope with typical job stress
Must be able to establish and maintain effective working relationships with others.
Must be able to contribute to a positive working environment.
