Customer Experience

last updated May 7, 2025 6:36 UTC

Your role is to make sure more and more authors use Reedsy and that they’re happy with us.We are looking for someone with a strong interest in the publishing industry, is a native-level English speaker and strives for perfection.

More precisely, here is what you will do:

  • Community Management: Manage Reedy’s social network accounts (Twitter/Facebook/Google+/LinkedIn) and our presence in online author communities.
  • Customer Support: help authors and freelancers use Reedsy.
  • Help curate the marketplace: make selections of the best freelancers who apply to be on Reedsy.
  • Promote and represent Reedsy during publishing events and conferences.
  • Structure the Author’s Knowledge Center and develop its content.

Here’s how you can stand out:

  • You have an amazing sense of humor
  • You are fluent in French, Spanish or German
  • You have a previous experience at a publishing company

Salary and compensation

  • /year

Equity

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