Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking a skilled and proactive Internal IT Infrastructure Engineer to join our UK Sovereign Cloud team. ​

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In this role, you will be responsible for maintaining, supporting, and evolving the internal infrastructure that underpins our secure, sovereign cloud environment. You will work as part of a collaborative engineering team, ensuring the reliability, performance, and compliance of our internal systems while participating in an on‑call rota to provide out‑of‑hours support to the internal systems.​

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This position is ideal for an engineer who thrives in high‑trust, high‑security environments and enjoys working across a broad range of infrastructure technologies across Windows, Linux & Firewall platforms. Any experience of the UK Public Sector would be an advantage.​

Must be able to pass an SC Security Check (UK Based, Passport holder 5+ yrs minimum) and potentially be willing to pass a DV security check in the future​

Responsibilities

• Maintain, monitor, and optimise internal IT infrastructure
• Troubleshoot and resolve incidents across servers, storage, networking, virtualisation, and cloud‑adjacent systems.
• Perform routine maintenance, patching, upgrades, and configuration changes in line with security and compliance requirements.
• Ensure high availability and resilience of internal systems through proactive monitoring and capacity planning.
• Creation of automation to ensure repeatable tasks are optimised.

Skills

• Windows​ (must have)
• Linux​ (must have)
• Bigfix or similar​ (must have)
• Solarwinds or similar​ (must have)
• IT Security​ (must have)
• Qualys or similar​ (must have)
• Trend AV or similar​ (desired)
• Powershell scripting or similar​ (desired)
• Automation​ (desired)
• Virtualisation​ (must have)

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