Job Description:

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues, including those related to networking, security, and automation.

Key Responsibilities:

• Advanced Troubleshooting:
• Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage.
• Analyze and fix application performance issues on AWS infrastructure.
• Automation:
• Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI.
• Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform.
• Automate common Kubernetes tasks
• Cluster Management:
• Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform.
• Manage Kubernetes resources such as namespaces, deployments, and services.
• Automation:
• Write and maintain Terraform modules for provisioning EKS clusters and associated resources.
• Backup & Recovery:
• Configure and verify backups, snapshots, and disaster recovery plans.
• Perform DR drills as per defined procedures.
• Optimization:
• Monitor and optimize AWS resource utilization and costs.
• Suggest improvements for operational efficiency.
• Support Escalations:
• Address Level 2 support tickets and provide resolutions for moderately complex issues.
• Collaboration:
• Assist Level 1 engineers with escalations and mentor them as required.
• Work closely with application teams to deploy and manage services effectively.

Required Skills and Qualifications:

• Technical Skills:
• Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
• Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI.
• Experience with AWS CloudFormation and Terraform.
• Understanding of AWS security best practices and identity and access management.
• Migration and Modernization: Assist with migrating workloads to AWS and modernizing existing infrastructure.
• Performance Optimization: Analyze AWS resource usage and identify optimization opportunities.
• Cost Optimization: Implement cost-saving measures, such as rightsizing instances and using reserved instances.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused approach.
• Certifications (Preferred):
• AWS Certified Solutions Architect – Associate
• AWS Certified DevOps Engineer – Professional