Summary
Requires deep and/or broad specialized expertise within the relevant discipline or field. Leads teams in solving complex issues and works independently, seeking guidance only in the most advanced situations. May provide functional leadership for teams or projects. Encourages active listening by prompting others with open-ended questions, restating key points, and clarifying messages to support mutual understanding. Observes non-verbal cues to identify concerns or interests. Ensures all viewpoints are considered before forming conclusions, offering guidance, or expressing personal perspectives. Influences and coaches colleagues across the business unit to operate independently and identify opportunities to enhance work processes. Motivates others to achieve high performance by raising standards and coaching them toward results. Sets ambitious yet achievable goals aligned with broader organizational priorities and communicates these goals clearly to teams. Offers guidance and expertise to analyze data, recognize patterns, and determine root causes of complex, non-routine issues. Collaborates across disciplines to develop and implement solutions to challenging and uncommon problems. Oversees the execution of solutions and adjusts direction when outcomes fall short. Creates tools, visuals, and other original materials to explain complex technical or conceptual information. Advises others on best practices for developing clear, concise, and well-structured communications to present technical topics in an accessible way. Inspires creative approaches to technical communication to ensure clarity and usability for diverse audiences. Exceeds customer expectations by recognizing unspoken needs and connecting them to relevant services or emerging technologies. Leads timely resolution of technical issues and follows up to confirm customer satisfaction. Partners with business teams to incorporate new technologies into solutions and communicates a vision for future technology needs. Prioritizes tasks effectively to meet deadlines and delegates or requests added support when needed. Identifies obstacles that may impact short- or long-term project plans and takes corrective action to achieve goals. Manages complex, multi-component projects with minimal errors and without missing major deliverables.

Knowledge
DevOps Skill Baseline – Coding
• Scripting/programming languages, configuration management, or containers (at least one at a foundational level)
• Continuous Integration/Continuous Deployment
• Git-based version control systems
• Understanding of commit, branching, merging, and review workflows
• Knowledge of pre- and post-commit hooks
• Ability to design and implement branching strategies (e.g., Git Flow, GitHub Flow)
• Ability to define group development collaboration processes (access controls, code reviews, CI integrations)
• Artifact repositories
• Familiarity with at least one major artifact management tool
• CI/CD tools
• Ability to implement CI services (VCS, artifact repository, build and release processes)
• Ability to design and build CI/CD pipelines
• Operating systems: familiarity with Linux or Windows

Cloud Skill Baseline
• Automation
• Infrastructure as Code (IaC)
• Ability to use IaC tools to build cloud resources or operational workflows
• Ability to use orchestration tools to manage IaC code and apply configurations
• CI/CD
• Implement CI services (VCS, artifact repository, build services, pipeline services)
• Build and deploy infrastructure or applications via CI/CD pipelines
• Design and implement CI/CD best practices
• Landing Zone (multi-account frameworks)
• Identity and Access Management
• Security
• Networking
• Compute (virtual machines, containers, serverless functions)
• Virtual machine workloads
• Serverless solutions for operational needs
• Data storage and databases
• Configuration management
• Secret management
• Monitoring and logging
• Message queues

Experience
• 7–13 years of relevant professional experience.