We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Responsibilities

– Act as the point of contact for critical incidents under his/her responsibility

– Drive the triaging, coordination, troubleshooting and resolution of critical incidents ensuring the team is focused on the incident resolution from start to finish

– Actively manage a troubleshooting meeting with application owners, business stakeholders, engineering team and vendors.

– Send out timely stakeholder communications and register the incident resolution details.

– Ability to negotiate with different profiles such as customers, internal teams, business partners and vendors.

– Capable of escalating issues until senior leadership.

– Ensure that major incidents are resolved within client SLAs

– Serve as a point of contact for sensitive issues and manage escalations from execution to root cause resolution including post-incident review

– Availability to on-call 24/7 – schedule.

Minimum Qualifications

– English – Advanced or Fluent

– Solid general understanding of IT environments (e.g. infrastructure components and business applications) and experience with the support and operation or engineering of IT services.

– Strong communication Skills (Verbal, Written, Interpersonal, Proactive listening)

– Strong sense of ownership and self-driven.

– Ability to anticipate and evaluate risks and address the fastest mitigation approach.

– Ability to handle multitasking.

Certifications:

– “ITIL Foundation” certification. (Other certifications like “lifecycle” or “Capability” are welcome) – Desirable

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Wellhub (Gympass)

-TotalPass

-Profit-sharing (PLR)

-Life insurance

-CI&T University

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.