Platform.sh, the award-winning PaaS solution from Paris, France, is looking for a Director of Operations to help build our customer experience team and support practice.

The support practice at Platform.sh encompasses provisioning, onboarding, and running of hundreds of cloud servers for hundreds of customers running web sites and web applications, as well as troubleshooting machine and human errors that threaten application uptime.

As the Director of this practice, you will manage a worldwide distributed team of technical support engineers who excel at guiding customers towards successful cloud computing experiences, and who maintain the operation of our systems with surgical precision.

The Director of Operations is the interface between our customers, who are very technically capable in their own right, and our engineering team, who is busy crafting revolutionary tools for building, deploying, and running modern web applications.

Do you know what good communication looks like, and are you able to set a high bar for tone, diplomacy, and respect? Good, we welcome your leadership.

Do you have strong opinions on how to manage an on-call rotation? Good, we want to hear them.

Do you obsess about process, workflow, and efficiency? Excellent; your obsession will feel right at home with us.

You will be a hiring manager, a KPI setter, and a key decision maker for the aspects of our product and practice that relate to operations, and customer onboarding, training, and support. You will have KPIs around uptime (of our systems and of our customers’), and for the efficiency and productivity of the support team.