Dealer Inspire is rapidly growing, and we’re expanding our infrastructure team!

Position Objectives:

• Deliver superior customer service through professional, comprehensive, and timely communication for all Projects, Incidents and Requests for Change.

• Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all Incidents.

• Actively participate in day to day support for client environment(s).

• Follow, recommend improvements to, and promote the use of Dealer Inspire process standards.

• Participate in cross functional teams to foster collaboration within and outside of business operations.

• Act as a support process leader.

• Drive documentation lifecycle for client and technology-specific areas.

• Through review and approval, ensure methodical and successful execution of customer change requests.

• Courteously communicate with clients as required.