IT Service Desk Technician – Cyprus

The Role:

As our IT Service Desk Technician, you will join our team providing first-level technical support to end-users, assisting with troubleshooting hardware issues, maintaining IT assets, and ensuring smooth IT operations. This role involves hands-on support for desktops, laptops, and peripherals, as well as coordinating with vendors for equipment procurement.

The main responsibilities of the position include:

• Serve as the first point of contact for technical support, assisting users via ticketing system, email, or in person
• Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals
• Conduct routine checks and maintenance for conference room equipment, server rooms, and desk cabling
• Assist in setting up, configuring, and deploying new hardware
• Maintain accurate documentation of IT assets, manage inventory, and oversee device decommissioning processes
• Coordinate with vendors for hardware and equipment orders to ensure timely deliveries
• Work collaboratively with the IT Service Desk team to address and resolve user requests efficiently

Main requirements:

• Diploma or Degree in Computer Science or a related field
• Relevant experience will be considered an advantage
• Strong foundational knowledge of computer hardware, software, and networking
• Familiarity with operating systems (Windows, macOS) and common business applications
• Proficiency in English, both written and verbal
• Excellent problem-solving skills with a proactive approach to troubleshooting
• Strong communication and interpersonal skills to assist users of varying technical abilities
• Ability to work independently as well as collaboratively in a team-oriented environment
• Exceptional attention to detail and organizational skills

Benefit from:

• Attractive remuneration package
• Private health insurance
• Corporate pension fund
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!