Works collaboratively with IT, Engineering, product/project managers, QA and other cross-functional teams to deliver quality support and service on time.

Highly experienced professional, who uses professional concepts in developing resolutions to critical issues and broad design matters.

Works with cloud providers and external technical support on upgrades, design issues, and problem resolution.

Monitors and tunes appropriate systems to ensure optimum level of performance.

Participate in on-call rotation, which includes 24 x 7 support of multiple complicated environments.

Document procedures, architectural designs.

Provides subject matter expertise and influences decision makers on appropriate equipment acquisitions, upgrades, and replacements; provides documentation necessary for input into process.

Monitors task automation and implements process improvements; recommends enhancements that result in increased quality and service.