Honeycomb is built to help engineering teams deeply explore and understand their own production systems — in real time. It’s a service for the near and present future, where distributed systems are the new default, every service is a platform, and empowered generalist software engineers are the new ops. We are passionate about consumer-quality developer tools and excited to build a product that raises our industry’s expectations of what our tools can do for us.

A Technical Customer Success Manager, or TCSM, is a post-sale account owner who drives adoption of Honeycomb and success with Observability. You’re the friendly face of Honeycomb to our customers, maintaining relationships with our champions and executive sponsors. You’re driven by seeing technical teams achieve amazing business outcomes. Success in this role is defined by happy customers who sing your praises for being knowledgeable, responsive and delightful to interact with.

Let’s do this

We’re building a diverse and inclusive workplace where we learn from each other. We hire adults. Wevaluetransparency, autonomy, experimentation, and kind, direct feedback. We welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. We’re an equal opportunity employer and our hiring process isdesigned to put you at ease and help you show your best work; if we are doing a poor job of this at any time, please let us know. Come build great things with us.