We are looking for someone friendly and helpful to be the first port of call for help for ipdata’s customers.

This would involve:

– Responding to email/chat questions from prospective and existing customers
– Calls with potential customers as well as support calls with Enterprise customers
– Helping customers resolve technical issues i.e. debugging simple API integration issues
– Gather and report customer feedback

Requirements

– Programming experience in at least one of Python, Nodejs, C/C++ or Golang with at least one real-world project/side-project under your belt.

– Prior experience in a customer support/success role preferably at a tech startup
– Excellent written and spoken English

Benefits

– Paid time off
– Fully remote
– Home office stipend
– Personal development stipend (annual)

About ipdata

ipdata is a SaaS data startup that has served 10B+ API requests for more than 30,000 developers including companies like Disney, Gymshark, Cisco, Mckinsey, Deloitte and many more!