As an Implementation Engineer in Customer Success at Rocana, you will be the champion for customers and what they need to succeed at every step. You will work directly with our customers to design, deploy and support the Rocana solution in their environment. You should be someone who’s deeply technical, passionate about learning and have people skills as you will be the face of Rocana to many of our customers.

What you will be doing

• You will be the customer advocate. You will have the unique advantage of understanding Rocana products from beginning to end

• You will work directly with the Customer to design and implement solutions based on business and technical requirements

• Drive implementations to successful completion, write and produce knowledgebase articles

• Debug, troubleshoot and resolve complex technical issues reported by customers

• Partner with Sales, Product and Engineering to understand customer challenges, develop and implement creative solutions

• Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product

• Onsite visits with customers (travel up to 50%)

All teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.