Are you an IT Support professional with at least 3 years IT support experience?

Would you like to join a fast growing company with a fantastic culture?

Powerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.

We are a dedicated, passionate and close knit team with technology running through our veins. We’re reinventing the world of eCommerce software; we’re not developing small applications. We have developed software that transforms the way companies run their online business. You’ll use the latest technologies. Every day, you’ll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.

Responsibilities

• Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform

• Monitoring, administration and management of server/network infrastructure (internal and hosted)

• Support server, network and desktop hardware, software and applications

• Installing patches and security upgrades on server infrastructure

• Use formal Change Request process for making changes to infrastructure.

• Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system

• Stress Testing Sites

• Client email support

• Copying Client Sites & Client data

• Provide dedicated support during system critical & high platform availability incidents as a keymember of the 24×7 incident response team

• Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.

• Disaster recovery plan development, implementation and maintenance

• Documentation of all systems configurations and processes

Values we look for

• Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.

• Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.

• Exhibit professionalism and commitment to role, the company and creation of the product.