About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide – our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us! About the Role The Sr. Manager, Atlassian Engineering will act as the subject matter expert for our Atlassian environment as well as manage a small team responsible for infrastructure operations. Primarily responsibilities will be for installation, configuration and day-to-day management of Atlassian platforms, user administration, access and permissions, workflow and workspace development and other general administrative tasks required by core stakeholders. The ideal candidate will have experience managing small teams with responsibility for technical infrastructure operations. The role will also provide technical expertise expanding and integrating existing platforms with other productivity tools & platforms, educating and enabling other teams to effectively using these platforms. This position reports to the Director of IT. Responsibilities
System administration and configuration of Atlassian products
Experience with design & implementation of Atlassian plugins
Deep knowledge and experience with common plugins and apps
Ability to manage and direct efforts of a small team responsible for Atlassian services and infrastructure operations
Create & modify Jira project roles, issue types, components and workflows
Ability to write JQL (Jira Query Language) for custom dashboards, reports, filters, etc.
Demonstrated ability to develop & implement workflows, post functions, triggers and automation scripts
Experience with integrating Atlassian tools with other tools & applications
Deep knowledge of usage and best practices related to project templates, issue type hierarchies, boards and dashboards
Advise and assist cross functional teams in creating, organizing and managing screens, permission and notification schemes
Experience in gathering requirements, solution design, impact analysis and communication with stakeholders
Requirements
Bachelor’s in information systems, Computer Science, or related experience
5+ years of deep hands-on experience and expert knowledge of Atlassian JIRA, Confluence, Jira Service Desk
3+ years in a consulting or client delivery role, and experience managing software tool implementations
People management skills and experience
Strong familiarity with Agile, DevOps, and Agile at Scale principles
Ability to manage multiple clients and deliverables at any given time
Ability to self-prioritize and manage multiple workloads
Critical thinking skills, with the ability to think creatively in a fast-paced environment
Team player with strong collaboration and stakeholder management skills
Strong verbal and written communication skills
Proven interpersonal skills
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don’t fully meet the listed requirements, especially if you’re passionate or knowledgable about crypto! As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Kraken Culture ExplainedFollow us on TwitterCatch up on our blogFollow us on LinkedIn
