Senior Systems Support

last updated June 30, 2021 6:04 UTC

Fidelity

HQ: Remote

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As a key contributor to the Enterprise Identity and Access Management (EIAM) Security Operations team, you will have the opportunity to get close to the latest technology in Web and Security applications. You will be responsible for product implementations and environment support for a suite of critical security products with a primary goal of ensuring stable and available systems. Successful candidates will ensure proper proactive application monitoring, respond quickly to notifications of potential problems and ensure proper problem follow-up.

Responsibilities

  • Provide operational support for EIAM business critical applications and collaborate across business units on technical solutions and processes

  • Maintain stable and reliable application environments

  • Provide rotational 24/7 on-call application support

  • Manage and coordinate software/hardware currency

  • Work on support initiatives to provide on-going increased operational efficiency

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