This position deals directly with customers to resolve their issues with Sencha products. Customer contact is done via our support portal. There will be some phone interaction, but it will be minimal. Applicant must have prior experience with ExtJS.

• Assist customers with account related issues

• Ensure monitoring and progress of customer issues

• Contribute to the forums in a professional and experienced manner

• Explain technical ideas in simple but effective language

• Extrapolate customer needs into feature requests

• Filing bugs within JIRA