We are looking for an extremely organized and self driven customer success engineer to work in a remote role with a fast growing startup. Your main objective is to onboard, educate and help our users integrate Hotjar onto their sites, diagnose, and solve technical issues users run into, and act as the bridge between our users and our product teams.

This includes:

• Creating ‘WOW’ moments by promptly replying and communicating with users on our support channels.

• Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users’ sites – which use a myriad of different technologies.

• Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.

• Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.

• Representing Hotjar users within the company – to further their needs and help generate more value for them.