We are looking for a compassionate and knowledgeable Telehealth Veterinary Nurse to provide remote support to our members through chat and phone communications. The successful candidate will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support to our members. This position is remote and will report directly to Small Door’s Telehealth Manager.

To ensure expanded coverage for our members, all Telehealth Nurses will have a fixed schedule, which they must commit to for at least one year.

The Telehealth Nurse will be asked to pick up the following shifts:

• Saturday 8a-5p

• Sunday 3p-10p

• Open availability for 3 shifts per week between the hours of 7a-5p

• Willing to help with overnight coverage a plus!

What you’ll do

Engage with Small Door members through text-based chat and phone to provide telehealth services and support

Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication

Independently handle and resolve tasks, adhering to high-quality standards and deadlines

Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings

Utilization of your clinical training and opportunities to give personalized care to patients virtually.

Maintaining accurate medical records and communication documentation

Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals

Maintain deep knowledge and familiarity with Small Door’s memberships, services, and perks

Lead, model, and exemplify Small Door experience standards

Who you are

5+ years of experience as a LVT/RVT/CVT or Veterinary Assistant

Ability to triage; knowledge of recognizing medical emergencies and illnesses

A drive to work for a company with a startup mindset, breaking tradition

Problem-solving self-starter who can both work independently and is also a team player

Excellent communication skills and highly organized with strong attention to detail

Customer service mindset, highly empathetic and compassionate

Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)

Must be able to work flexible/non-traditional hours including weekends and holidays

Passion and a love for animals (especially cats and dogs!)

What you’ll get

Competitive salary ($18/hour)

An opportunity to make a real impact on the people around you

A collaborative group of people who live our core values and have your back