As a Field Support Engineer, you will play the crucial role of providing hands-on engineering support to our Enterprise customers to ensure they are successful using our product. You will be heavily involved in customer-facing activities during all stages of the sales cycle, from pre-sales activities to identify technical requirements to support Proof of Concept (POC) engagements, to produce recommendations to customers for hardware specifications and cluster configuration to optimize the performance of the application based on their usage patterns, coordinate customer deliveries and on-site installations, and post-sales remote and on-site technical support to customers to help diagnose and quickly resolve any technical issues they encounter.