Travis CI is looking for a support engineer to manage our frontline support and help our customers.

Support engineers help our customers with both our hosted platforms for open source and private projects, and our Travis CI Enterprise product, which our customers install and run on their own infrastructure.

Our support requests involve build problems across multiple programming languages and build environments, with solutions oftentimes focusing on technical problems with programming languages, build tooling and their ecosystems.

The role of a customer support engineer in our team also includes reviewing support tickets, feedback requests and GitHub issues regularly to help us improve our product and our documentation.

Our main office is in Berlin and we have customers and a team spread across the globe. We’re looking for support engineers to coverEU timezones.

Travis CI seeks to increase the ratio of women in software engineering and development, and we encourage women and people from underrepresented groups to apply for this position.

Travis CI is striving to be a diverse team, made of and built by people with different backgrounds and lifestyles. We don’t discriminate based on race, gender, sexual orientation, marital status, disability, age, religion, color, or any other group.