Auth0 ships developer joy. We provide a zero-friction, infinitely extensible, enterprise-grade cloud solution that makes identity easy through an incredible user experience.

At Auth0, we believe in all of our team members embracing autonomy while they master their craft. As an IT Support Engineer, your mission (should you choose to accept it), is to deliver joy to our developers. In a typical IT Support Engineer role, you would be tasked with assisting getting new employees onboarded with new computers and accounts, ensure that they are able to access resources we manage, to help troubleshoot configuration management errors, and more.

In this role, you’ll be expected to do this, but with a twist! We’re looking for someone who has a passion to get daily tasks done, smarter… not harder. We’re looking for someone who codes first. We’re looking for someone who will assist others in solving sometimes complex operational issues. We’re looking for someone who knows and appreciates the value of enabling others to be successful with code, and still willing to help shepherd folks along as they learn.

Your responsibilities:

• You will be the main point-of-contact for our internal technical support, and will be responsible for reducing friction for developers by building tools and processes you and they will love.

• Infrastructure availability: work together with our devops, tools, and engineering teams to maintain the availability of our cloud platform above 99.97%

• Assist new employees to ensure they have everything they need to get started