As a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engagewith our customers’ and partners’ developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

About the job:

• You will help customers understand the finer points of Twilio capabilities and influence them to implement best practices.

• You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.

• You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.

• You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.