Technical support engineersareresponsible for providing support for Stardog via email, chat, and phone. Youwill troubleshoot, diagnose, and resolve issues for customers. In your spare time, you willimprove documentation and training materials and work on internal software projects.
Responsibilities:
- Provide technical support to customers
- Recommend configuration changes to improve customer experience
- Resolve issues directly, escalating tocore team asneeded
- Extend and improve product documention and learning resources
Requirements:
- Previous experience in technicalsupport or other customer-facing positions
- Proven technical background
- Strong communication and problem-solving skills
- 3+ years programming experience, ideallyin Java
- Experience withgraph technologies or databasesis a plus
We have offices in Washington, DC, Baltimore, and Boston. Remote working is also possible for qualified candidates.
Our culture is based on engineering excellence, mutual respect, collegiality in all things, rigor in design, research, implementation, and testing. We care deeply about work-life balance and productivity in the short and long run. In sum, if you remove the unnecessary, the distracting, and the tedious, what you’re left with is a healthy 40 hour week full of wins
We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
