It’s an exciting time to join InFlight – we’re rapidly growing our stable of Fortune 500 customers and have millions of users on our platform. If you’re ready to use your software chops to propel our company and your career to new heights, this is the job for you.
InFlight is looking for an Implementation Engineer who understands the root causes of problems, delivers a full resolution to the customer and makes strategic recommendations to our developers. This is a hybrid role, extending far beyond simple support, which includes work on other development and process-improvement projects.
What we do
InFlight brings the user experience of aging enterprise applications into the future. We do things with legacy enterprise software that no one thought possible.
Our Zen-like approach to modernization is so simple, yet so sophisticated, it dissolves all the technical and organizational hurdles that enterprises usually face during IT projects.
We enable blue chip brands to:
Enhance online and mobile service delivery to create emotional impact and engagement.
Step outside disruptive and expensive cycle of software upgrades and migrations.
Deliver a perpetually fresh user experience for the least cost.
InFlight is a small software company that’s been able to transcend the hype usually associated with the industry. We’ve got all the perks and opportunities that start-ups have, plus all the advantages of being an established and profitable business.
Your responsibilities:
Setting up compelling customer-specific demo environments and analyzing customer requirements as part of our team-sales process
Install and configure InFlight products in customer environments
Build installer scripts and helping augment customer provided installer scripts for migration to production and pre-production environments
Help manage the InFlight customer support portal and processes
Take ownership of customer reported issues and providing resolutions without the need to escalate
Document troubleshooting and problems resolution steps
Train customers as needed
Champion best practices to make InFlight “better, faster, stronger”
