Technical Associate

Summary: This on-site position reports directly to the Senior Vice President, Business Information Services in our Toledo, Ohio office. This position provides support to programming staff as well as technical assistance and support to internal personnel and clients.

Essential Duties and Responsibilities: Include the following (other duties may be assigned as required):

• Obtain general/technical understanding of application operations related to company offered services

• Assist in site development, client platform integrations and application design

• Support firm’s programming, web design and database maintenance/updating requirements

• Knowledge of .net programming, VB, XML, SQL, SSRS, HTML

• Assist with development and implementation of reporting metrics within the web platform

• Perform setup of new accounts using company provide software tools

• Develop and assist with rollout of training programs to clients/vendors in the use of system and internet applications

• Provide system support and technical issue resolution via email, phone and other electronic medium

• Identify and correct or advise, on operational issues in computer systems

• Configuration of employee/vendor/client systems to connect to or access the company platforms

• Perform light lifting 25lbs (occasional moving/setup/shipping computers)