Jungle Scout is looking for Community Manager & Social Media Manager that enjoys working directly with customers to drive engagement and adoption. We’re looking for someone to cultivate an engaged community on our existing social media channels and to work with our customers to adopt and deeply leverage our product. The right candidate will have experience engaging with customers online, building trusted relationships with customers, developing engagement strategies, and training users on new tools.

Your Responsibilities:

Grow Jungle Scout and Jump Send’s social media accounts: Facebook, Twitter, Linked In, Instagram presence Create a systematic and scalable social media marketing plan Respond to all customer outreach on social media Track and analyze KPIs for each platform Continually identify new opportunities for community engagement Assist in developing and promoting community building content Distribution of content to relevant social media channels Source and create compelling content for our users

Requirements:

3 years working as a community manager, customer success, or social media manager Knowledge of selling on Amazon, ecommerce, and FBA Understanding of social media KPIs and how to analyze campaign performance Strategic thought process to conceive and execute cross-channel social media campaigns