A Calpine (NYSE: CPN) company, is a thriving business and one of the nation’s leading electric service providers. Champion is looking for exceptional people to join our team. We have an immediate need for Customer Care Agent. Responsible for the accurate and efficient resolution of customer service issues.
Essential Job Functions:
- Answer incoming customer service calls
- Provide customer with full resolution to issues or concerns
- Correspond and coordinate with other departments to achieve issue resolution for customer
- Follow up with customer in writing when necessary
- Notate customer accounts with regards to all resolutions, pending status and updates
- Flag accounts appropriately to avoid collections and interruptions of service based on resolution
- Accept payments over the phone and issue reconnect orders when necessary
- Answer emails from customers in company boxes for support, information and access
- Return all messages from external call center where resolution was not completed
- Enter adjustments to customer accounts based on business rules
Requirements Experience:
High School Diploma or Equivalent Degree Required
Significant customer service experience and/or training required
Skills & Abilities:
- Must have exceptional skills in the following areas: o MS Office o Communication o Problem Solving o Multi-tasking o Managing tasks in a high call environment o Customer Service
- Ability to think of creative solutions for customer service issues
- Must be willing to work on a rotating schedule
