Support Engineer

last updated March 31, 2021 6:16 UTC

Teramind

HQ: Remote

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Join the Teramind team!

Come and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions.

Responsibilities:

  • Own customer requests, tickets and feedback, and channel it through the company to make sure it’s resolved
  • Resolve customer issues as they arise
  • Ensure customer satisfaction with our product
  • Suggest to the customer different ways to use our software
  • Recommend best-use practices

Requirements

  • Happy personality a MUST!
  • Admin-level knowledge of Windows and Linux
  • MacOS knowledge is desired, but not required
  • Native-level English

This is a full-time, remote position

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