TXODDS is looking for an Integrations and Dev Support person to join its growing team.
We provide a range ofXML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:
Great at problem solving, troubleshooting andtake pride in solving particularly tricky issues, whilst working closely with customers andacross the business.
Willing to go the “extra-mile” to help resolve customer issues.
Very strong technical investigation and problem solving skills.
You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.
You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.
Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers
Responsibilities
Managing and forming technical relationships with customers support, development and infrastructure teams.
Preparing new user access and providing integration support for the customers development lifecycle.
Authoring and updating customer product technical documentation (User Guides, How To guides, Helpdesk FAQs/Self-help portals )
Providing internal product support to development, commercial teams.
Providing 2nd/3rd line support to the Helpdesk
As sports are 24/7/365 then some out of hours work, on-call rota should be expected
Good technical knowledge of at least some of the following:
– ActiveMQ or similar messaging platforms
– Familiarity with JSON/XML APIs
– SQL (Postgresql, Impala, MySQL)
– Centos (Linux) shell scripting
– Office 365 (Excel , Word)
– ELK Stack ( Kibana, Elasticsearch ) building dashboards
– Grafana configuration, building dashboards
– Experience of building code with Maven/Java, Visual Studio/C#
– Javascript/HTML/CSS
– Confluence/ JIRA
– Technical documentation authoring ( Topic based authoring/Madcap Flare )
– R language/R Studio
– TIBCO Spotfire ( or similar visualisation products )
– Puppet
