Don’t just go to work.Thrive. Here are people committed to openness, a rebellious business spirit and they have the will to revolutionize the market.
We are eMail Worldwide companies like: 1&1, STRATO, Host Europe, NetCologne, network solutions / web.com and Rackspace use our "white label" products for eMail and collaboration.
Open people for an open source! Join the force which works on products to support people in their daily digital life without sacrificing their personal freedom and protect their data.
Daily activities alternate between working on customer issues and actual "Professional Services for customer implementations (both on & off-site). As a Solutions Engineer (with a focus on PowerDNS) you will work closely with the PowerDNS development team, as well as other parts of Open-Xchange and Dovecot development, sales and Product Management teams form within the European Service team.
We think Support & Implementation is a great step into a promising career. We are specifically looking for employees willing to learn quickly while delivering great support and service. Keeping an eye towards growing within the Global Services department or into different roles in the larger Open-Xchange organisation. In other words, this position is a great opportunity for your personal development. There will be a close and intimate cooperation between PowerDNS and OX Professional Services regarding the support, implementation and development roles.
Your passion / Your job
Implementation & Support of PowerDNS technology for our customers
Investigate and reproduce complex custom issues, test solutions, help implement fixes
Providing technical support during complex deployment projects and roll-outs
Evaluation of customer environment, creation of custom integration concepts, and writing SOWs for actual implementations.
Customer communication and managing (technical) relationship
Work closely with PowerDNS (including Open-Xchange and Dovecot) development, sales, and product management teams
Manage architecture, design and documentation for customer solutions & projects
Hands on training of customer’s administrators and support team
What do you bring to the table
Good knowledge of DNS technologies and solutions (Open source and commercial).
Knowledge and experience with PowerDNS is a bonus
Experience in system administration or support of Unix or Linux systems, ideally in the hosting/telco market.
In-depth knowledge of and demonstrated experience with Linux systems
Experience with System architecture and design (design and analysis of complex setups in heterogeneous environments).
Good understanding of large, complex networking environments (IP, Anycast, Telco mobile and broadband networks, etc.)
Hands-on experience with Ansible, cloud technologies and databases (MySQL, PostgreSQL, Redis and sqlite)
Knowledge of Lua script and/or C++ is a bonus.
Ability to work independently
Ability to travel international
Excellent verbal and written communication skills in English
multi-lingual candidates (in German, Dutch, French, Spanish or Italian) will get bonus points
Experience with mission critical systems
knowledge of large scale E-Mail systems is a bonus
What do we offer
Training and personal development
Home Office and the opportunity to work from one of the many offices we define as the OX world
The latest in IT equipment
Flat hierarchies combined with "Open Door" policies
Personal development in a dynamic environment
