Directly reporting to our Director of IT and in close interaction with our Engineering, Infrastructure, Finance, Sales, and Customer Support teams, you will be responsible for:

• Automating everything.

• And more specifically:

• While not all the things are automated: respond to user account provisioning/deprovisioning, access, issues, and modification requests.

• Change management, diagnosing, and debugging problems with tooling and systems.

• Enabling the flow of information between our wide array of IT systems and external services using API’s (REST + oAuth).

• Creating (and/or improving existing) systems, tools & processes that will enhance our overall efficiency as an organization.

Skills & Requirements

You are a developer that also understands how an OS works, knows networking, can describe the importance of CDNs, DNS, and TLS. You have experience in systems administration, and know the constraints of a distributed system.

Required

• Know what Git is, how to work with it, and how it fits in the DevOps world.

• Be proficient primarily in Python but also have advanced skills in PHP.

• You do not fear Drupal: Module development and site administration.

• Relational database skills, not just administration but building apps with them. MariaDB and MySQL prefered.

• Fluent in spoken and written English.

Would be really great if you had experience with:

• Zendesk: Triggers, automations, add-on applications development (sidebar apps), API, ticket sharing, macros, and other business rules, (SLA’s, schedules, custom fields).

• Salesforce: Mainly working with the REST API, but any skills in administration are helpful.

• JIRA: (Server and Cloud) Workflows, projects, custom fields, screens, and issue types. Issue security and project permission schemes. REST API and add-on development.

• Netsuite: Usage and administration. REST API development and connectivity with external systems.

• Identity and Access Management (LDAP)

• Google Apps & Office 365 API development.

• IaaS solutions like AWS, Azure, Openstack. As well as API development and billing familiarity with these services.

• Elasticsearch Kibana, Grafana, Metabase.

• NodePing, PagerDuty

• Using Terraform and Puppet together.

• Other programming languages like Rust, Golang, and Ruby.

• Shell scripting in bash or sh.

• Mad Debian Skills. Sporting a Debian plaid cloth during the interview is not frowned upon.