DIVERSIFIED, CHALLENGING, NEVER BORING!
TROUBLESHOOTING – You are the primary and secondary technical contact for our customers. You are finding the best solutions for upcoming issues either by only answering small questions or by supporting the operation of our software solutions and server. And you are going one step further: by sharing product feedback you will contribute to our product development and make it better every day.
SAAS MONITORING – You use the monitoring systems and tools to proactively monitor, identify, and process any incidents by communicating to customers or fixing the problem.
SETUP AND OPERATIONS – You have the responsibility to set up, configure, and use cloud management and monitoring tools, as well as managing the cloud environments (backup, etc.). Additionally, you will support the operation of our software and servers and performing software updates and upgrades on Windows and Linux customer machines remote via RDP and SSH.
SMART. SQL-NATIVE. MULTI-TALENTEDwhat you should bring from your professional side
Understanding of database technology
Experience with Cloud Platforms (AWS, Azure)
Experience with container platforms
Working experience with Linux
Good SQL skills
Ability to debug the source code and to reproduce customer issues on a local environment
Basic understanding of Business intelligence use cases
Minimum 2-3 years experience in software support/consulting or comparable function
INNOVATIVE. AMBITIOUS. INTERNATIONALwhat you should bring from your personal side.
Strong communication skills paired with empathy
Fluent in spoken and written English (advanced B2 or higher)
Self-organized working method
The highest levels of motivation, responsibility, and ambition to proactively support the growth of our company
Analytical and number-based approach
Problem-solving skills
Inquiring mindset
BENEFITS
Payments in EURO
Work from everywhere
Potential relocation to Germany
