The Project Manager will be responsible for delivering successful customer projects. You will work directly with customers, learning about their business and lab protocols. You will systematically generate concise and useful requirements documentation, translate those requirements into user stories and help engineers understand the needs of the customers. As a point of contact for the customer, you will also be responsible for setting the expectations of the customer, guiding them through feedback cycles, and ensuring all members of the project stay aligned.
You love to learn and write about technical and complicated subjects. You are extremely adept at listening to others. You love being a part of designing processes and methodologies and making them better. You are the most organized person you know. You appreciate good software products and are passionate about being part of making positive changes to organizations that are making scientific breakthroughs.
You will:
Work with our customers to understand their lab processes and how our software can accelerate their science
Generate organized, concise and actionable requirements documentation
Ensure alignment of customer expectations and engineering efforts
Act as a professional services project manager ensuring customer project success
Train end-users, run feedback sessions, and provide support for the usage of the applications
Act as a Scrum Master across multiple projects
QC and validate software against application requirements
Requirements
2-5 years Software Project Management/Business Analysis experience
Extensive experience with enterprise software and the SDLC
Customer facing project management experience
BS/BA IT, Computer Science or related preferred
Understanding of agile/scrum preferred
Technical writing experience preferred
Previous support of lab/scientific applications a plus
Experience with a project management tool like JIRA a plus
