About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people’s lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we’re working together to improve the lives of millions!

About the Position

The Customer Service Representative assists inbound customers over the phone with Life Insurance questions, using skills from our paid training! We are growing fast; if you enjoy helping others, solving problems and collaborating in a fast-paced environment we encourage you to apply! Enjoy assisting members questions from inbound and some outbound calls with questions on their Life insurance questions.

Responsibilities

Assist eligible individuals to select the appropriate life insurance coverage
Present potential solutions using our world class suite of insurance products
Assist customers in identifying priority features and benefits
Meet new business production goals and objectives as established
Utilize the established communication and sales process
Meet daily, weekly and other performance targets
Follow compliance guidelines and mandatory disclosures
Provide best in class customer service through active listening and resourceful problem-solving skills

Qualifications

High school diploma or equivalent is required
Have or the ability to get Life resident insurance license
Ability to be licensed in all 50 States
Previous experience selling Life insurance products preferred
Ambitious sales minded assisting customers with plans with strong interpersonal skills to build rapport with prospective customers
Highly self-motivated and self-disciplined with ability to work effectively in a customer care and sales environment
Organizational skills and effective time management to succeed in a fast-paced environment, transactional
Analytical skills to understand key performance metrics
Must enjoying working with people and being part of a team environment

Assurance offers a generous total rewards package including

Hourly at $21.00 per hour offered.
A generous benefit package benefits which include, medical, dental, vision and more
Paid vacation and 10 paid holidays!
The opportunity to participate in company sponsored retirement savings plans (401k) after your first anniversary
Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within
Ongoing coaching and career development including individual and group coaching sessions.
Fast paced, high performance environment

Work Location and Schedule:

Must be open to work 8-8PM EST and work weekends as needed.
We have a Jacksonville, FL office or remote.

Learn more about us at: https://www.linkedin.com/company/assurance-iq