We are looking for additional Customer chat specialist to support our growing customer base. If you have a strong work ethic, a”do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values their employees’ opinions and contributions!

Responsibilities :

• Answer inbound phone calls and respond to email inquiries
• Perform outbound calls with existing customers
• Create service tickets and schedule appointments accurately
• Review customer account information.

Requirements

• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred
• Bilingual (Spanish) a plus.

Benefits

• Competitive wages
• Paid Time-Off
• Company-provided life insurance and short term disability
• Eligibility for medical, dental, vision, and additional life insurance
• 401(k) with company match.