At Deft, we are our clients’ most trusted advisor. You might recognize us by our prior name and legacy as ServerCentral Turing Group, but Deft reflects who we are and the capabilities we bring to our clients every day.

The Deft team humanizes technology. We actively listen to our clients, learning and collaborating to develop tailored proposals that perfectly fit their needs. Then we proceed to design, build, operate, secure and scale unique technology solutions with a singular purpose: to deftly deliver on the promise of technology.

As our Observability Engineer, you will be responsible for defining, configuring, maintaining, and maximizing the platforms that make Deft’s critical applications and infrastructure visible and investigable. As an experienced Observability Engineer, you will be maximizing the efficiency and effectiveness of our engineering teams through the automation of manual processes.

Deft leverages a number of observability and monitoring tools and is looking to bring on an engineer that will take observability to the next level. You will be applying DevOps principles to manage platforms and help to drive functionality and adoption through continuous improvement, simplification, and automation. You will work on the alignment, optimization, and strategy of observability tools and automation of processes to help deliver the company vision.

Do:

Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal and external stakeholders.
Manage Monitoring and reporting platforms to support metric delivery and dashboards.
Leverage Ansible and Terraform to drive efficiency and effectiveness.
Manage the Event and Operations Escalation policies in our contact solution.
Align monitoring and reporting to deliver the definition of health on new and deployed products.
Identify, plan, and deliver on opportunities for Automation of processes.
Continue evolving monitoring tooling toward a standards-based self-service automated platform.

What you bring:

Technical knowledge and operational experience with the following:
Log aggregation
Monitoring tools like – LogicMonitor, Nagios, Zabbix, etc…
ServiceNOW
PagerDuty or OpsGenie
Broad experience on platforms such as – Windows, Linux, Azure, or AWS.
Ability to read and write simple integration scripts (Python, Javascript, Ruby, or Go), programs, and config files, as well as complex queries and alert definitions.
Experience defining, creating, and supporting monitoring dashboards.
Experience coding in languages such as Ansible and Terraform.
Comfort working across departments and stakeholders to evangelize and communicate observability expertise and standards.

At Deft, our culture and core values are important to us.

Make a difference for our clients daily
Find a way forward
Push to your potential
Care, and show up for each other

As a diverse team of passionate pathfinders, we deliver on the promise of technology. If this sparks your interest, we’d love to chat with you!

Benefits: Paid PTO/Vacation time, RTA and CTA Transit Benefits, 401k with 4% employer match, free employee collocation and cloud account, a technology allowance with monthly payroll reimbursement, Life Insurance/Long Term Disability, Health Insurance with HRA, Vision Insurance, Dental Insurance, and a fun and casual work environment.

Deft is committed to a diverse and inclusive workplace. Deft is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

As part of this commitment, Deft will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact hr@deft.com.