Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

We are looking for a Software Architect to be a key leader in driving technology alignment and excellence of our core product. In this role, you will oversee existing core product backend systems and requisite public and private APIs. This role requires excellent technical skill paired with business insight and an ability to influence. This position is critical and will help Front maintain its focus on customer trust through system design and guidance to ensure our services scale to meet customer expectations.

Remote will be considered depending on the candidate’s location
What will you be doing?

Define a technical north star and drive alignment towards it.
Drive and deliver on our product roadmap, working with your teams to turn 1-pager specs into features
Obsess about the architectural design, implementation, and quality of the work your teams produce and define and delver on our SLAs
Grow your teams by coaching developing engineers and by attracting top talent
Contribute to engineering-wide initiatives as a member of Front’s engineering leadership team

What skills and experience do you need?

7+ years of experience designing and building large-scale, cloud-based, highly available software platforms.
Are an API first developer who understands the power of platforms.
Are passionate about enabling other developers through your leadership and driving teams to efficient decisions
Have the ability to balance long-term objectives with urgent short-term needs
Partner with Product to define tangible product objectives and work with engineering on how best to achieve them
Can successfully lead teams through very challenging engineering problems
Work with other Architects to integrate processes and services across Engineering, Product and Design
Domain Expertise in one or more of: backend systems at a large-scale internet service, distributed computing, API design, software systems built atop Amazon Web Services
Have a Bachelor’s degree in a computer science or relevant experience
Have demonstrated the ability to design complex systems in an iterative and evolutionary manner.

Bonus

Experience in Node.js and React
Experience at a fast-growing B2B SaaS company

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.