Marketing Evolution provides the most powerful marketing performance AI platform, providing measurement and optimization solutions that increase campaign performance, sales, and customer engagement. Leveraging patented technology and data from hundreds of sources, our breakthrough person-centric approach provides marketers with actionable insights to prospectively recommend media, message, and budget allocation. Forward-looking brands rely on Marketing Evolution to deliver accurate unified marketing measurement across both online and offline channels while maximizing their media spend, marketing Return on Investment (ROI), and brand impact.

About the Role

The Customer Success Manager will work as a trusted customer advisor, providing guidance on how to maneuver and utilize the ME platform. The CSM will provide overall project management support and timeline management with client onboarding and ongoing deliverables. The CSM will support and coordinate all customer delivery activities necessary to meet the customer’s contracted services and ensure that the customer is proficient in using the Marketing Evolution platform. If you take pride in seeing a customer profit from your work to meet their goals and knowing that you contributed to their success, this is the role for you.

Responsibilities

In support of the Customer Success Strategy, monitor and identify trends in platform adoption and utilization
Prepare learnings analysis and data support for customer Quarterly Business Reviews
Support Strategic Account Manager with customer’s deliverables and how they impact the customer’s objectives to track back to customer SOW
Lead in addressing issues and act as the advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Enhances Customer Training
Develops Healthy Customer Relationship
Evaluates and Analyzes Customer Needs
Builds Trust and Transparency with Customers
Onboards New Customers
Acts as a Customer Advocate
Identify opportunities for customer product upgrades
Promotes Customer Loyalty

About You

2-5 years of business experience in a SaaS-based customer success or account manager role in a martech or related analytics intensive area, media planning, and/or measurement experience is a plus.
You understand media and marketing channels, how they are purchased, leveraged, and measured to drive optimal marketing outcomes.
You embrace the ever-changing dynamics of media and marketing that make new methodologies in marketing accountability and performance management possible.
You embrace technology and its application for decision-support – you embrace it as a means to efficiency, learning, and adapting quickly.
You enjoy training and educating the customer on your company’s product and know-how to foster customer adoption and usage at the highest levels.
You take pride in being a top performer and a subject matter expert.
You are a strong collaborator and know how to develop internal and customer relationships and networks.

Skills

You understand business metrics and how important it is to keep every customer satisfied and growing through recommendations and sharing a strong point-of-view on business outcomes
Possess strong oral and written communication skills, especially the ability to make complex and technical concepts easy to understand
Strong analytical skills with previous experience in marketing analytics and attribution strategy and the ability to apply insights to customer business and media objectives
Open, clear, proactive communication and the ability to form positive working relationships and influence others
Excellent Excel skills required, use of database management and business intelligence tool queries a plus

Reporting & Location

Reports to Head of Customer Success
Location Flexible
Travel required: Roughly 20% to engage with Marketing Evolution’s customer base and support events where necessary

Marketing Evolution is an equal opportunity employer.