Job Description

Job Title:

Senior Vice President, Global Operations

Location:

Remote (Must live within a 25-mile radius of a venue)

Reports To

Chief Executive Officer

Position Overview

Leading with a Purpose

As Senior Vice President, Global Operations, you are responsible for the overall performance, profitability, growth, and operational execution of F1® Arcade’s global venue portfolio. As the senior operations leader, you will develop and implement the global operations strategy while ensuring outstanding guest experiences, operational excellence, strong financial results, and consistent brand execution across all markets.

This role leads the global operations organization, including regional operational leaders, venue leadership teams, and operations support teams. You will carry out the operational vision, structure, and standards needed to support a growing international business and ensure consistent delivery across every venue.

As a member of the Leadership Team reporting to the Chief Executive Officer, you will work closely with C-suite and other senior leaders to turn business strategy into operational execution. You will be instrumental in shaping the company’s direction, driving growth initiatives, improving profitability, and ensuring successful delivery of strategic priorities organization-wide.

Key Areas of Responsibility

Executive Leadership

• Serve as the senior operational leader for the global business and a member of the Executive Committee (Exec-co) Leadership Team.
• Partner with the CEO and Executive Leadership Team to define and execute the company’s strategic vision and long-term growth plans.
• Ensure alignment across Operations, Finance, Marketing, Sales, Culinary, Technology, Development, and People functions.
• Provide operational leadership and insights for major business decisions and growth initiatives.
• Act as an internal and external ambassador for the F1® Arcade brand.

Global Operations Leadership

• Lead all operational functions across the global venue portfolio.
• Create and execute the global operations strategy, ensuring alignment with business goals and growth plans.
• Maintain accountability for venue performance, operational consistency, guest experience, profitability, and brand standards in all markets.
• Improve and develop scalable operating models, systems, and processes to support continued domestic and international expansion.
• Drive operational excellence through performance management, continuous improvement, and innovation.

Regional Leadership & Organizational Development

• Directly lead regional operational executives, including US and UK operational venue leadership teams.
• Hold ultimate accountability for all venue leadership teams.
• Build and develop a world-class operations organization to support rapid international growth.
• Promote a culture of accountability, empowerment, ownership, and high performance.

Financial Performance & Growth

• Partner with the Chief Financial Officer to develop operating budgets, forecasts, capital planning strategies, and long-range business plans.
• Drive sustainable global revenue growth and profitability.
• Ensure operational decisions support the company’s financial objectives and value creation for shareholders.
• Find opportunities to improve margins, productivity, efficiency, and guest satisfaction.
• Track and assess key business performance indicators and implement corrective actions when needed.

Brand, Guest Experience & Commercial Performance

• Partner with the Chief Marketing Officer and Commercial leadership teams to maximize guest engagement, revenue growth, and brand awareness.
• Ensure operational execution supports the guest experience, marketing strategy, events strategy, and overall brand positioning.
• Champion a culture focused on delivering exceptional guest experiences at every venue.
• Maintain consistency in operational and service standards across all markets.

Operational Excellence

• Lead the implementation of best practices, standard operating procedures, and performance standards.
• Promote continuous improvement and innovation across the operational organization.

Operational Risk, Safety & Governance

• Ensure compliance with all operational, labor, health and safety, licensing, and regulatory requirements.
• Set up governance frameworks that protect the business, team members, guests, and brand.
• Identify and reduce operational risks while maintaining a strong culture of accountability and compliance.

Skills Required

Experience

• 15+ years of progressive operational leadership experience in hospitality, entertainment, experiential, leisure, retail, or multi-unit restaurant environments.
• Extensive executive leadership experience overseeing large-scale, multi-region, or international operations.
• Proven success leading high-growth organizations through expansion and transformation.
• Demonstrated experience working as part of a senior executive leadership team.

Leadership & Influence

• Strong executive presence with the ability to influence executive teams and operational leaders.
• Proven ability to build, lead, and develop high-performing organizations.
• Strong coaching, leadership development, and succession planning skills.

Strategic & Commercial Acumen

• Deep understanding of operational strategy, organizational design, and business growth.
• Strong commercial and financial skills, including extensive P&L ownership experience.
• Ability to balance strategic planning with operational execution.
• Demonstrated ability to lead enterprise-wide change and transformation initiatives.

Adaptability & Growth Orientation

• Thrives in fast-moving, high-growth environments.
• Comfortable leading through ambiguity, change, and rapid expansion.
• Ability to manage complexity across multiple markets, cultures, and business functions.

Travel & Work Requirements

• Ability to travel globally up to 70% of the time.
• Ability to work at least 40 hours per week, with flexibility to support global operations across multiple time zones.

Ability to consistently demonstrate F1® Arcade Core Values;

Pursuit of Excellence
Positive Energy
Integrity
Team Spirit

Basic Physical Requirements

When working at an F1® Arcade venue, team members must be able to perform the duties of that venue. Team members will frequently sit for short periods, communicate often via cloud-based video conferencing and by phone, and continuously handle and manipulate objects.

Additional requirements include regularly lifting up to 10 pounds and lifting up to 50 pounds as needed. Lifting from the floor to shoulder height frequently and lifting overhead infrequently. Twisting and reaching frequently. Constantly grasping objects to move or manipulate them. Working in both hot and cold environments for extended periods. Standing and walking for extended periods. Frequent hand washing and sanitation. Ability to use knives, slicing equipment, and other food preparation tools. Team members must be able to communicate with guests and other team members and use handheld and desktop devices.

F1® Arcade is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity