This position requires working a specific, region-based shift.

JumpCloud® is an AI-powered unified IT management platform designed to secure today’s modern workforce. By unifying identity, device, and access management, JumpCloud provides intelligent, secure IT at any scale—from individual users to autonomous AI agents. We help organizations worldwide reduce complexity and turn AI risk into a strategic advantage by ensuring the right people and agents always have secure access to the right resources.

We’re hiring an Account Manager in India to manage a $5M+ book of business consisting of EMEA customers. In this role, you will:
– Collaborate with Renewal Specialists and CSM teams to drive Net ARR growth, upsells, and ensure timely renewals.
– Promote adoption of JumpCloud’s solutions across existing accounts and identify additional growth opportunities.
– Demonstrate a proven ability to deliver renewals and expansion results in a fast-growing environment.
– Own revenue and quota targets.
– Support EMEA working hours.
– Work fully remotely.

If you have a strong SaaS sales background, consistently exceed targets, and thrive in a fast-paced setting, we’d love to hear from you.

Key Responsibilities:
Account Management & Growth
– Manage a $5M+ book of business for EMEA-based customers, focusing on renewals, expansions, and upsells.
– Use data-driven insights to find growth opportunities within your portfolio.
– Consistently meet or exceed Net ARR and related revenue targets.

KPI Ownership & Strategic Planning
– Own key KPIs, including delivering Net ARR, renewals, expansion revenue, and adoption metrics—maintaining existing ARR while identifying, mitigating, and resolving at-risk accounts.
– Develop focused account plans to increase product usage and uncover upsell and expansion opportunities.
– Forecast accurately and provide consistent reporting on key metrics.

Cross-Functional Collaboration
– Partner with CSM teams to support customer success and deepen adoption of JumpCloud solutions.
– Work with Marketing to build campaigns that increase awareness and encourage product usage.
– Coordinate with New Business teams to streamline onboarding for new customers and ensure a smooth transition into your portfolio.

Reporting & Stakeholder Engagement
– Provide regular updates to the Head of International Account Managers on performance, pipeline health, and growth initiatives.
– Maintain clear communication with internal teams and external customers to ensure transparency and alignment.

Requirements:
– 7+ years of experience in SaaS sales or account management, ideally with exposure to EMEA markets.
– Proven experience driving renewals and expansions in a high-growth environment.
– Strong communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
– A data-driven approach, with experience using CRM tools, pipeline analytics, and forecasting.
– Ability to work 12:00 pm–9:00 pm IST to align with EMEA business hours.

Preferred Qualifications
– A Bachelor’s degree in Business, Computer Science, or a related field (preferred, not required); an MBA is a plus.
– Experience with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
– Experience in hyper-growth SaaS environments managing complex portfolios.

Why Join JumpCloud?
– High-Impact Role: Help shape renewal performance, expansion revenue, and customer outcomes for a key set of accounts.
– Global Collaboration: Work with diverse, driven teams focused on innovation and customer value.
– Career Growth: Thrive in an energetic SaaS environment that supports continuous learning, autonomy, and high performance.
– Flexible Environment: Enjoy remote/hybrid support with the tools and resources you need to succeed.

Help us pursue our mission of “Make Work Happen” by shaping the future of secure, unified access—so organizations can work seamlessly from anywhere. We look forward to your application!

Where You’ll Work / Location:
JumpCloud is Remote First, so you must be able to work remotely within the country listed in the job description.
This role is remote from India. You must live in India and be authorized to work in India to be considered.

Language:
JumpCloud has teams in 15+ countries and conducts internal business in English. Interviews and other screening will primarily be in English. To be considered, you must be able to speak and write English fluently. Any additional language requirements will be listed in the job description.

Why JumpCloud®?
If you enjoy fast-paced SaaS environments and are passionate about solving challenging technical problems, we’d love to hear from you. JumpCloud is a great place to share and grow your expertise with talented colleagues across every department who care about our mission. We value original thinking, so your ideas for building products and features will be encouraged. You’ll work closely with an experienced executive team, supported by the board, and alongside customers excited by our work.

One of JumpCloud’s core values is to “Build Connections.” For us, that means creating human connection regardless of background, orientation, geography, religion, language, gender, race, and more. We care deeply about the people we work with and want everyone to succeed.

Please submit your résumé along with a brief introduction and explanation of why you’re a good fit. JumpCloud is not accepting third-party résumés at this time. JumpCloud is an equal opportunity employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Scam Notice:
Be aware that scammers may impersonate JumpCloud and offer fraudulent job opportunities, including fake postings or unsolicited messages from people pretending to be recruiters or hiring managers. JumpCloud will never request personal account information (such as credit card or bank details) during recruitment, and will never send checks for equipment before employment. Interview and offer communications will come only from official company email addresses ending in @jumpcloud.com, and we will never ask you to pay fees, charges, or make purchases. If you receive a message that seems suspicious, do not share any personal or financial information and contact us right away at recruiting@jumpcloud.com with the subject “Scam Notice.”