DNSimple is expanding and is seeking an experienced Key Account Manager to join our team. As DNSimple’s first Key Account Manager, you will be responsible for the entire lifecycle of our most important customers—creating, growing, and managing key relationships, including support. You will also help us develop and refine policies and procedures for managing key accounts as we scale, as well as create training materials for customers and current and future team members.

**Responsibilities**
– Manage the full key account engagement cycle: pre-sales interactions, quoting, contract negotiations, onboarding, ongoing account management and support, billing and collections, introducing new products and upselling, contract renewals, offboarding, and post-mortems.
– Create educational resources and conduct training sessions to help key customers understand DNSimple’s features and benefits, ensuring they receive maximum value and fully recognize the impact we provide.
– Support key account operations end-to-end, including maintaining our CRM, participating in the support queue, and ensuring billing and collections run smoothly.
– Gather and document feedback from key customer accounts and share insights with the marketing and development teams, ensuring everyone understands key customer pain points and feature requests.
– Partner with selected customers to develop case studies highlighting their positive experience with DNSimple, and collaborate with marketing and technology teams to continuously improve our product offering and value delivery.

**Requirements**
– At least 5 years of experience in Customer Success or Account Management (Account Management preferred), including operational responsibilities such as contract negotiation, billing, collections, and contract renewals.
– Proven ability to build new customer relationships and strengthen and improve existing ones, including a clear track record of upselling when appropriate.
– Strong English comprehension and writing skills, with demonstrated experience in professional business communication. You must be able to communicate clearly, confidently, and professionally with customers and team members in writing.
– Experience with infrastructure SaaS and a solid understanding of what DNS is and how it works, both technically and from a customer perspective. Familiarity with automation and work tools such as CRM, Slack, and ticketing systems is required.
– Experience working with distributed teams, with a preference for remote work. You must be able to work independently, manage your time, and handle your own schedule.

**Benefits**
– $100K–$150K base salary per year
– Discretionary individual performance bonus
– Discretionary company-wide performance bonus
– QSEHRA health insurance coverage
– Paid bereavement leave (3 days)
– Paid holidays (10 days)
– Paid time off (3 weeks / 15 days)
– Paid parental leave (up to 3 months)
– Additional benefits per DNSimple’s policies

DNSimple is a 100% remote company, offering flexible schedules and allowing you to work from anywhere. We are a multinational team that values all team members and welcomes people of every race, religion, gender, and sexual orientation. We encourage your input—this is a small team where everyone’s opinion matters.