At PointClickCare, our mission is clear: we support care providers in delivering exceptional service—and it starts with our employees. As a leading, founder-led, privately held health-tech company, we give our teams the freedom to innovate, push boundaries, and help shape the future of healthcare.

With the industry’s largest dataset for long-term and post-acute care, along with a marketplace featuring more than 400 integrated partners, our platform supports over 30,000 care organizations and impacts millions of lives. We reinvest a significant portion of our revenue into research and development so our employees have the tools they need to innovate and drive meaningful, sustainable change. Recognized as one of Forbes’ leading private cloud companies and celebrated for one of Canada’s most admired workplace cultures, we offer flexibility, growth opportunities, and purposeful work.

At PointClickCare, we empower our teams to build a smarter, more human-centered future for healthcare—supported by AI to enable better decisions, creativity, and productivity. By integrating AI into everyday workflows, we improve collaboration, strengthen outcomes, and ensure employees have the skills to contribute their greatest impact. This begins with our hiring practices, where we actively seek AI expertise, and continues through ongoing training and development.

Join us as we redefine healthcare—so it doesn’t just survive, but thrives. Learn more about working at PointClickCare on our website or on Glassdoor and LinkedIn.

## Travel requirements for office visits
**For remote roles:** Remote positions require occasional travel to our offices in Mississauga and/or Salt Lake City, typically for onboarding, team meetings, and semiannual or annual events.
**For hybrid roles:** Hybrid positions require residency within commuting distance of the office listed in the job posting, with in-office days weekly, biweekly, or monthly. This is mandatory.

## Become a catalyst for transformation at PointClickCare!
As a Change Manager, you play a key role in important business and technology transformation initiatives. You help guide employees through new tools, processes, and ways of working to build engagement, adoption, and lasting organizational change.

### Your responsibilities:
– Implement change management strategies in collaboration with senior change owners, aligned to business goals and timelines.
– Conduct detailed stakeholder and impact analyses to understand who is affected and how to best support the transition.
– Create and deliver compelling communications, surveys, and training materials, and support change champion networks.
– Measure adoption, track sentiment, and monitor KPIs to ensure teams are prepared and successful.
– Organize workshops, town halls, and learning sessions with project teams, and help celebrate key milestones.
– Support PointClickCare’s change management community and contribute to best practices.

### Required skills and experience:
– 3–5 years of experience in change or project delivery, ideally in SaaS, healthcare, or technology.
– Familiarity with change management frameworks such as ADKAR, Kotter, or CCMP.
– Strong communication and collaboration skills, with the ability to simplify complex topics.
– Knowledge of project management methods, stakeholder engagement, and change measurement.
– Proactive, team-oriented mindset, with willingness to learn and strong engagement.
– Change management training or certification (e.g., Prosci, CCMP) is a plus.

### Compensation:
**$82,000–$91,000 USD annually**
Base salary is part of our total compensation package and varies based on experience, skills, and location. Additional bonuses and benefits are included. Your recruiter can provide more details.

## PointClickCare Benefits & Additional Perks
Benefits starting day one
401(k) plan matching
Flexible paid time off
Wellness programs
Parental and caregiving leave
Support for fertility and adoption
Ongoing learning and development programs
Employee assistance program
Inclusion and allyship communities
Employee recognition and more

PointClickCare is committed to equal employment opportunities and prohibits discrimination based on protected characteristics. We welcome applicants with disabilities and provide reasonable accommodations upon request. We also use AI-enabled tools to help ensure a fair hiring process.

Your application information is processed through Lever in accordance with their privacy policy. We use it to evaluate your application and may retain it for future opportunities. You can contact our HR team to review, correct, or delete your data.

By applying, you agree to comply with PointClickCare’s information security policies and protect sensitive data.