Technical Support Escalation Manager

last updated September 10, 2025 19:11 UTC

Coupa Software, Inc.

HQ: Hybrid

more jobs in this category:

  • -> Remote Online Chat Agent @ Work From Home Board
  • -> Remote Chat Support @ Remote Support Connect
  • -> Remote Chat Sales Agent (Part Time Job) @ HireSociall
  • -> Customer Service Associate, FT Remote @ FragranceX
  • -> Remote Customer Service Work from home, Select your schedule! @ Omni Interactions

Coupa Software NASDAQ: COUP, a leader in business spend management BSM, has been certified as a Great Place to Work by theGreat Placeto Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more www.coupa.com. Read more on theCoupa Blogor follow @Coupa on Twitter.

Do you want to work for Coupa Software, the worlds leading provider of cloud-based spend management solutions? We are a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we are building a great company that is laser focused on three core values:

  1. Ensure Customer Success– Obsessive and unwavering commitment to making customers successful.
  2. Focus On Results– Relentless focus on delivering results through innovation and a bias for action.
  3. Strive For Excellence– Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

In the Support Account Management Team, we champion customer success as a trusted partner, relentlessly striving for excellence and focusing on results. The Support Account Management team is a global team within the Support Organization, with focus on supporting our customers with key technical and operational issues, with a bias for action, removing barriers to success and upgrade. You will be a primary contact and trusted partner for a portfolio of Enterprise level customer accounts, working with our Support, Development and Operations teams on our released products. In addition to supporting our customers, you will have the opportunity to develop a very successful career through partnering with other areas of the business and developing new skills in one of the fastest growing areas of technology.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

Apply info ->

To find out more about this job, please visit this link

Shopping Cart
There are no products in the cart!
Total
 0.00
0