Job Description — Technical Program Manager / Scrum Master (Lending Platform)
About the Company:
Paytm is India’s leading mobile payments and financial services distribution company. It pioneered the mobile QR payments revolution in India. Paytm builds technologies that help small businesses with payments and commerce. Its mission is to serve half a billion Indians and bring them into the mainstream economy through technology.
Role Overview:
We are seeking a Technical Program Manager / Scrum Master to drive end-to-end execution of complex, cross-functional initiatives for our Lending Platform. This role requires strong program management discipline, expertise in Agile delivery, and the ability to coordinate with Product, Engineering, Risk, Operations, and external partners.
You will be the execution owner, ensuring reliable delivery, identifying and managing risks early, and providing clarity across multiple teams working on loan origination, underwriting, integrations, and servicing journeys.
Key Responsibilities:
1. Program Execution & Planning
– Own delivery of large, multi-team initiatives across the lending lifecycle (LOS, LMS, underwriting, bureau integrations, disbursal, and collections).
– Translate the product roadmap into execution plans, milestones, and sprint deliverables.
– Define scope, accountable owners, dependencies, and timelines.
– Ensure release readiness and production rollout planning.
2. Agile & Scrum Management
– Serve as Scrum Master for multiple squads.
– Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
– Track velocity, burndown, and sprint commitments.
– Promote Agile best practices and improve the predictability of delivery.
3. Stakeholder Coordination
– Coordinate with Product, Engineering, Risk, Data Science, Operations, Compliance, and Partner teams.
– Align priorities across internal teams and external lending partners (Banks/NBFCs/KYC providers/Bureau partners).
– Ensure clarity on requirements and acceptance criteria.
4. Dependency & Release Management
– Identify cross-system dependencies (KYC, credit bureau, payment gateway, underwriting engines).
– Drive release calendars and deployment readiness.
– Manage UAT cycles and production go-lives.
5. Risk & Escalation Management
– Proactively identify risks, delays, and blockers.
– Escalate early along with mitigation plans.
– Ensure leadership has visibility into program health.
6. Communication & Reporting
– Provide weekly program health updates (RAG status).
– Maintain a RAID log (Risks, Assumptions, Issues, Dependencies).
– Lead decision-making meetings and ensure action item closure.
7. Delivery Governance
– Ensure adherence to SLAs and timelines.
– Improve execution processes and eliminate operational inefficiencies.
– Monitor production issues and drive RCA with engineering teams.
Required Qualifications:
– 5–8 years of experience in a Technical Program Management / Project Management / Scrum Master role
– Experience working in Fintech, Payments, Lending, Banking, or high-scale internet platforms
– Strong understanding of Agile & Scrum methodologies
– Mandatory Agile certification: CSM / PSM / SAFe / equivalent
– Experience managing multiple engineering teams at the same time
– Hands-on experience with JIRA, Confluence, or similar tools
– Strong communication and stakeholder management skills
Key Skills:
– Agile & Scrum execution
– Cross-team coordination, risk & dependency management
– Program governance
– Stakeholder communication
– Release & delivery management
– Problem-solving skills and an ownership mindset
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. The final hiring decisions are made by humans. If you’d like more information about how your data is processed, please contact us.
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