HelpBulb is a customer service agency that hires remote professionals to support leading e‑commerce brands. We’re seeking customer support representatives who want to work in the e‑commerce industry and who bring energy, a passion for helping customers, and an interest in working with well-known brands that match their personal interests.

About the role
• We need native English-speaking customer service representatives to manage support tickets of all levels for our clients.
• Some clients may require phone support, so strong phone communication skills are a major advantage.
• You will work within client platforms, including ticketing systems such as Kustomer, Gorgias, and Zendesk. Training is provided, and prior experience is helpful but not required.
• You will respond to customer service tickets promptly while maintaining high-quality service.
• Some basic administrative work may be required depending on the client.
• A reliable internet connection is essential.

What we look for
• Excellent English skills, which will be evaluated through writing samples that may be shared with clients.
• Experience in customer-facing roles (not necessarily in customer service).
• Interest in the e‑commerce industry.
• Ability to manage multiple inquiries across channels like email, Instagram, live chat, and others.
• Strong attention to detail.
• Empathy and the ability to connect with people.
• Ability to stay calm when dealing with unhappy or frustrated customers.
• Availability to work within US time zones (PST, CST, EST).

What we offer
• A remote position that can be performed from almost anywhere with a dependable internet connection.
• Starting pay of $10 per hour for full-time work, with some part-time opportunities available.
• Training on customer service platforms such as Shopify and various help desk tools.
• The chance to work closely with founders and successful entrepreneurs.
• Paid time off.