ModSquad works with leading global brands, and we’re seeking outstanding customer support professionals.
Do you have a background in customer service?
Do you enjoy working remotely with a flexible schedule?

We’re welcoming new Mod Contractors to our network. If you want to take part in engaging client projects, ModSquad is the place for you. Our clients are well‑known, modern companies whose products and services you likely already know. Their customers expect top‑tier support, and that’s exactly what we provide.

Our Mods bring strong skills, a positive attitude, and enthusiasm to every project. They assist customers by answering questions, solving problems, and ensuring a smooth, positive experience with the client’s product or service. New opportunities are available now, with more coming soon.

Project hours (Pacific Time):
Mon–Fri: 5am–7pm
Sat: 7am–7pm
Sun: 7am–6pm
Weekend availability is required.

Hourly rate:
Discussed during the interview.

Commitment:
90 days
20 hours per week

Language:
English

What we’re looking for:
• A strong dedication to excellent customer service
• Ability to follow written instructions
• Availability on weekdays and weekends
• Warm, professional communication skills
• Willingness to accept feedback and collaborate
• Reliability in meeting your scheduled hours

Workspace requirements:
• A personal desktop or laptop running Windows 10 or newer
• A good‑quality headset
• A quiet, call‑appropriate workspace
• Willingness to install MSQ security software and a 2FA app on your phone

What you’ll receive:
• Opportunities to work with major brands like the NFL, Vimeo, and Topps
• Flexible scheduling that you control
• Access to exclusive “Hot Gigs” within the Mod Network
• The ability to work remotely
• Competitive hourly pay (shared during your initial interview)
• Paid orientation

Important: Take your time with the application. Clear, detailed, and well‑written responses will improve your chances of being selected for an interview.

Note: Chromebooks are not compatible with ModSquad projects.

About ModSquad:
ModSquad provides managed digital engagement services around the world. Our network of over 10,000 Mods offers customer support, content moderation, community management, and social engagement for major brands such as the NFL, Zendesk, and Topps. We help clients connect with their audiences in more than 50 languages across over 70 countries.

ModSquad is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on any protected characteristic under applicable laws.

Pay varies by client and cannot be negotiated. Rates are provided during the interview and depend on factors such as location, job duties, and relevant experience. This role is not open to residents of California, Colorado, New York, or Washington.