100% remote within the EU (except Germany)
Project start: February – we’re looking for 150 new partners!

hey contact heroes is launching a major new mobile communications project in the field of prepaid customer service, and we’re looking for reliable, motivated freelancers to support us long-term.

If you live in the EU (but not in Germany) and want to work with us as a professional customer service partner, you’re in the right place.

What to expect:
• Friendly, solution‑oriented handling of inbound calls regarding prepaid topics, tariffs, SIM cards, top-ups, and basic technical inquiries.
• Structured workflows, clear guidelines, and a professional project environment.
• Flexible working hours within the project framework, ideal for freelancers who want to manage their own schedules.
• Fair pay per hour or per productive minute, depending on the project model.
• Fully remote work from your location within the EU.

Training begins in February or March 2026 – secure your spot early:
We offer several training groups in February and March 2026, each with limited seats. Note: Training runs for 8–10 days, full-time during the day, for 8 hours each.

What you must bring as a freelancer:

1. Legal and formal requirements
• A registered business / self-employment in an EU country (mandatory)
• A valid VAT ID for issuing proper invoices
• Residence in an EU member state (except Germany)
• Ability to issue monthly invoices
• Compliance with data protection, confidentiality, and NDA rules
• Ability to organize your own time and workload

2. Professional and personal requirements
• German language skills at C1 level or higher
• Experience in telephone customer service is a plus
• Professional communication, reliability, and strong service orientation
• Independent working style and strong process discipline
• Willingness to work with us long-term

3. Technical requirements
• Fast and stable internet connection (at least 50 Mbit/s)
• Professional headset, two monitors, webcam
• Quiet, distraction-free home office workspace
• Ability to use our tools and systems securely

4. Availability
• Regular and predictable availability
• Reliable attendance on all training days
• Willingness to work shifts within project hours

Your benefits
• Long-term large-scale project with strong planning security
• Fair compensation (hourly or productive-minute model, depending on the project)
• Modern tools, clear processes, and a professional environment
• Close communication and support from our experienced team
• Flexible capacity planning, ideal for freelancers

About us
hey contact heroes is an international customer service provider with over 550 colleagues in 17 countries. We have worked successfully with EU freelancers for years and offer modern, scalable, high-quality remote processes.

Ready for a professional partnership?
Apply now – we look forward to welcoming you to the project!